Refund Policy

Last updated: July 2026

1. Overview

Zonix AI ("Zonix," "we," "us," or "our") is a project by Narek Hovhannisyan. Billing and payment services are operated by Artur Hovhannisyan and provides AI-powered script generation services through a credit-based subscription model. This Refund Policy governs all refunds, cancellations, and chargebacks related to the Service. This policy is incorporated into and forms part of our Terms of Service.

Given the digital nature of our Service - credits are consumed immediately upon generation, and AI-generated content is delivered in real time - our refund policy is designed to be fair to both users and the business while complying with applicable consumer protection laws.

2. Definitions

Subscription Fee: The recurring monthly payment for a Plus ($14.99/month) or Pro ($29.99/month) plan.

Billing Period: For card subscriptions, the billing period and renewal date shown by Paddle at checkout. Cryptocurrency purchases provide 30 days of access and do not automatically debit your wallet.
Credit Consumption: Credits are deducted from your account immediately upon generating a script, idea, or caption.

3. Subscription Refunds

3.1 General Subscription Refund Policy

Due to the immediate digital delivery nature of our Service, we generally do not issue refunds for partial billing periods. However, we evaluate refund requests on a case-by-case basis as follows:

Refunds within 14 days of initial purchase: If you are a new subscriber and request cancellation within 14 days of your initial subscription purchase, and you have consumed fewer than 50% of your monthly credit allowance during that period, you may be eligible for a full refund of your initial subscription fee.
Refunds for ongoing subscribers: Refund requests received after 14 days or from renewing subscribers will not be issued, except as required by applicable consumer protection law or at our sole discretion.

3.2 How to Request a Subscription Refund

To request a subscription refund, contact our support team at [email protected]. Your request must include:

The email address associated with your Zonix account.
The date of the charge you are disputing.
The reason for your refund request.

We will respond to refund requests within 5 business days.

3.3 Refund Method

Approved card refunds are processed through Paddle to the original payment method. Approved cryptocurrency refunds are handled through Cryptomus. Processing times depend on the payment provider, bank, or blockchain network. Contact [email protected] with your account email and transaction ID; never send card details or wallet private keys.

4. Credit Refunds

4.1 Subscription Credit Allowance

Monthly credit allowances that reset at each billing period are non-refundable and do not roll over. Unused credits at the end of a billing period are forfeited. No refund or compensation will be provided for unused credits upon cancellation of a subscription, except as provided in Section 3.1.

4.2 Promotional and Bonus Credits

Credits provided as part of promotional offers, free trials, bonuses, or courtesy adjustments are non-refundable and have no monetary value. Such credits are forfeited upon account termination.

4.3 Top-Up Credits (Pay-As-You-Go)

One-time top-up credit purchases ($4.99 for 1,500 credits) are non-refundable after purchase confirmation, as the digital credits are delivered and available for immediate use. Refunds for top-up purchases may be considered only in cases of confirmed billing errors or duplicate charges, evaluated at our discretion.

5. Technical Issues and Service Downtime

5.1 Service Interruption Refunds

If you experience a significant service outage that prevents you from using your credits for a continuous period of 48 hours or more, you may request a credit restoration or refund. We will evaluate such requests by verifying our infrastructure logs.

5.2 Quality Disputes

AI-generated content is inherently variable and depends on the quality and specificity of prompts provided. We do not guarantee that generated content will meet your subjective expectations. Therefore:

Disputes based on content quality are not eligible for refunds.
If the Service consistently fails to generate any output due to technical errors on our side, please submit a support ticket. We will investigate and may restore credits or issue a refund at our discretion.

5.3 Duplicate Charges

In the event of a duplicate charge (e.g., the same subscription fee charged twice in the same billing period), please contact our support team immediately. We will investigate and issue a full refund for the erroneous duplicate charge within 5 business days.

6. Chargebacks

If you initiate a chargeback with your bank or credit card provider rather than contacting us first:

Your account will be immediately suspended.
Your access to the Service will be revoked.
Your subscription will be canceled.

If the chargeback is determined to be invalid or fraudulent, we may pursue collection of the disputed amount plus any applicable chargeback fees (typically $15-$25 USD). To restore your account after a chargeback, you must:

1. Pay the full disputed amount plus any chargeback fees.

2. Contact support to request reactivation.

We strongly encourage you to contact us at [email protected] before initiating a chargeback, as we are committed to resolving any legitimate issues directly.

7. Statutory Consumer Rights

Nothing in this Refund Policy limits your statutory rights under applicable consumer protection laws. If you are a consumer located in:

The European Union: You have a statutory right to withdraw from a distance purchase within 14 days without giving any reason. However, this right does not apply to digital content supplied with your prior express consent and acknowledgment that the right of withdrawal is lost once performance begins. By using our Service, you expressly agree that performance begins immediately upon your first generation request, and you waive your 14-day withdrawal right.
The United Kingdom: Similar distance selling regulations apply. By using the Service, you acknowledge that the digital content exemption applies.
Australia: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

If any provision of this Refund Policy conflicts with your mandatory statutory rights, the statutory rights shall prevail.

8. Fraud and Abuse Prevention

We reserve the right to deny refund requests if we detect patterns of abuse, including but not limited to:

Multiple refund requests from the same user or related accounts.
Evidence that credits were consumed before requesting a refund.
Evidence of attempting to circumvent the credit system.
Suspicious payment patterns indicating fraudulent activity.

Users who engage in refund abuse may have their accounts permanently terminated.

9. Subscription Cancellation Process

To cancel your subscription:

1. Option A - Account Settings: Navigate to your account settings and click "Cancel Subscription."

2. Option B - Email Request: Send a cancellation request to [email protected] from the email address associated with your account.

Upon cancellation:

Your subscription will remain active until the end of the current paid billing period.
You will retain access to all paid features until the period ends.
Your account will revert to Free tier at the start of the next billing period.
Any unused subscription credits at the time of cancellation are forfeited.
You may continue using the Service under the Free tier terms.

10. Contact Information

For all refund inquiries, chargeback notices, and cancellation requests:

Email: [email protected]

Response Time: We aim to process refund requests within 5 business days.

11. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated via email and/or a prominent notice within the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.